Computer Troubleshooters Management Changes

Published on: January 19th, 2012

Computer Troubleshooters Chief Executive Officer Chip Reaves announced his resignation earlier this month. After 13 years at CT, the top tech support franchise worldwide, Reaves will turn his focus to a new project, Bigger Brains.

Reaves’ official last day with Computer Troubleshooters will be March 2; however, he’ll continue to serve as a consultant for several months. He’ll also stay involved with the local franchise, Computer Troubleshooters of Anderson (South Carolina), which he runs with his wife and several partners.

“It’s definitely an interesting time, with mixed emotions all around, but I’m convinced that now is the right time for me to do something new,” Reaves said.

John Davies, Chief Executive Officer of Merrymeeting, Inc, the company that took a majority interest in Computer Troubleshooters in 2008, will lead Computer Troubleshooters this year. Also, Kelci Cotter and Kim Weinberger will be joining the CT corporate management team. Kim is a highly experienced CT franchise owner and Assistant National Director. Kelci has seven years of experience in Merrymeeting’s corporate office as the brand manager for the Sunbelt Business Brokers franchise system.

In 1999, Reaves became the first Computer Troubleshooters franchisee in the United States. He subsequently became the National Director for CT’s operations in the U.S. and ultimately the CEO of CT Global.

During his tenure, Computer Troubleshooters’ network blossomed to 450 franchises in 28 countries, including Saudi Arabia, Colombia, Nigeria, Ethiopia, and the Philippines.

“I’m proudest of what we’ve accomplished in terms of recurring revenue though: being the first franchise to embrace managed services with BEST and HOST, and our partnerships with Dell, Fonality, and Autotask,” he said. “When I first joined CT, I probably could not have picked out Australia on a map, but CT has enabled me to visit and learn about 14 countries and gain friends in countless more.”

Computer Troubleshooters is the Number 1 Tech Support Franchise Worldwide (as ranked by Franchise Business Review) and helps clients with offices across the United States and worldwide. Its network has the capabilities to handle the total technology needs of home users, home office users, and small businesses.