Privacy Policy

Computer Troubleshooters®

This Online Privacy Notice (“Notice”) applies to this website (“Website” or “Site”) owned by MMI-CPR, LLC, an affiliate of Assurant, Inc., (“Computer Troubleshooters”, “we”, “our”, “us”) and describes how we collect, use, and share personal information, as well as the rights you have with respect to your personal information and how to exercise those rights.

This Notice does not apply to any website or service that does not display this Notice. MMI-CPR, LLC is a franchisor.  This Notice does not address the privacy practices of the independently owned and operated franchisee locations.

As used in this online Privacy Notice, the term “you and your” are defined to include all website visitors including, but not limited to, customers, brokers, third party administrators, and/or representatives of any of the above.

Information We Collect and the Sources of that Information

Information You Provide Us. We collect and retain any information provided by you or gathered from your interaction with this website. For instance, we collect information when you send us an email to one of our online email boxes, or by completing a form and either sending it to us directly, submitting it through the Site or by logging onto the Site.
The information we collect may consist of the following:

• First and Last name,
• Physical address, including zip code
• Mobile Number
• Email address

You may choose not to provide personal information to us by not sending us an email using our online email boxes, by not filling out a form with personal information and/or by not logging onto our website. Refer to the last section for other ways to contact us.

Device and Web Browsing Information. We may collect information from your devices and about your web browsing when you visit our Site. We may collect information such as:

• Your IP address
• The type of browser, devices and operating systems you use
• Identifiers associated with the device(s) you use to access our Site
• The pages you visit and the features you use, including dates and times
• If you navigated from or navigate to another website, the address of that website
• Information regarding your internet service provider

How Long We Keep Personal Information

The amount of time we retain your personal information will vary depending on the purpose for which it was collected, our business need for it, and our legal obligations with respect to it.  We retain your personal information for the time needed to fulfill the purpose for which that information was collected and to adhere to our policies on keeping records. Our retention policies reflect applicable statutes of limitation periods and legal requirements.  When we destroy your personal information, we do so in a way that prevents that information from being restored or reconstructed.

Data Technologies

We use various technologies, which may include but are not limited to cookies, tokens, tags, web logs, web beacons, widgets, plug-ins, scripts, chat and chatbots, and web server logs to automatically gather information about you and about your use of the Services (collectively, “Data Technologies”).  A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server.

We may combine information received from the Data Technologies about visitors to our website or use this information to enable certain features of our services. This information may include demographic data, technical information about the technology (e.g., phone, computer) you use to connect to the online services, web browser information, your IP address, geolocation of your mobile device, and browsing behavior such as pages visited and how often they are visited.

We allow service providers and third-party companies to use Data Technologies to collect the information described above and to track browsing activity over time and across third-party websites, such as web browsers used, which websites are referring traffic or linking to our online services, to support data analytics or, in some instances, to deliver targeted advertisements to you. We do not control these third-party technologies, and their use of such technologies is governed by their own privacy policies.  For example, we use certain products from Google for analytics and advertising purposes.  You can learn more about Google’s privacy practices with respect to analytics and advertising services by clicking here.

The types of cookies on our website fall into any one of the following categories:

• “Strictly Necessary” cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
• “Functional” cookies enable the website to provide enhanced functionality and personalization based on your interaction with the website.  These cookies also allow us to track analytics by counting visits and traffic sources so we can measure and improve the performance of our website. They may be set by us or by service providers (e.g. Google) to help us to know which pages or content are the most and least popular and see how visitors move around the website.
• “Advertising” cookies may be set by us or through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.  You may disable these types of cookies.  Refer to the section of this Notice titled “Your Targeted Advertising Options”.

The length of time cookies will stay on your device will depend on whether it is a “persistent” or “session” cookie. A persistent cookie will be stored by a web browser and will remain valid until its set expiration date, unless deleted by you before the expiration date. A session cookie, on the other hand, will expire at the end of your web session, when the web browser is closed.

Email. We may collect information regarding the effectiveness of our email and other communications with you. For example, we may know if you follow a link in an email we send to you.

How we use your information

The information described above may be used to provide those services you have requested. It may also be used to help us assist you with technical issues encountered when using our website and to improve our website and make your visits more appealing.  We may also use the information for advertising purposes, including targeted advertising as further described in “Your Targeted Advertising Options” below.  The information you provide may also be used by us to meet our legal and regulatory obligations, and industry standards and best practices, including but not limited to conducting business screenings.

If you choose to provide us with personal information, such as in an email to one of our online email boxes, by filling out a form with your personal information and submitting it to us through our website or by logging onto our website, we use that information to respond to your message and to help us provide you with the information you have requested. We use information provided in order to process transactions that you request and to authenticate you as a registered user.

How We Share Your Information

We do not sell or rent information collected through the Site. We will use and disclose the information you give us only as indicated above or as required and permitted by law. This may include, for example, disclosures to third parties that perform business services on our behalf or in response to a request from a law enforcement agency or subpoena.

We may share the information we gather, including as follows:

Service Providers. We may share information with third party service providers and others who help us operate our business or provide services on our behalf. These service providers include credit bureaus, those who may help us verify identities and backgrounds, those who help us handle your account or provide customer service, and data analytics companies and others that provide services on our Sites.

Corporate Affiliates and Other Ventures. We may share information with our corporate affiliates for their everyday business purposes, to provide services or to perform marketing. We may also participate in joint ventures with others and we may share information as part of that joint venture.

Regulators. We may share information with regulators, including as necessary to comply with regulatory oversight of our businesses.

Promotional. We may share information with third parties who help us develop and promote products and services, including joint marketing, or to help us customize advertisements, offers, or other communications to you.

Business Transfer. We may share information we have collected from you in connection with the sale or merger of our business or the transfer of assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

Protection of Ourselves and Others. We may use and share the information we gather to protect our own and others’ rights and property, including protection of our affiliates, customers and members of the public. We may use and share the information we gather to comply with applicable law, legal process (such as in a response to a subpoena or court order), legal advice and for preventing fraud, theft, and injury to you, us or others.

Your Targeted Advertising Options

We partner with third parties to provide advertising services that are targeted based on your online activities across websites, mobile apps, and devices over time (referred to as “Targeted Advertising”).

When you visit our Site, we or third parties may place cookies and other Data Technologies on your device to enable us to send you Targeted Advertising both on our website and on third party websites.

Regarding cookies, including Advertising cookies, the preference you select is limited to the website for which you’ve made the preference selection and does not apply to other sites or any other pages.  In addition, third party advertisers may use and disclose information gathered through Data Technologies for their own purposes, subject to their own privacy policies.  Several advertisers participate in the Digital Advertising Alliance, and you can opt-out of the delivery of Targeted Advertising to you by the participating advertisers by visiting: https://youradchoices.com/pmc

To prevent Targeted Advertising by or on behalf of Computer Troubleshooters you may:

• Click the link titled “Do Not Sell or Share My Personal Information” on the website homepage.
• Opt-out of certain Data Technologies by managing your preferences in the website’s cookie manager preference center.
• Use a Do Not Track Signal.  To the extent required by law, we will honor signals that you have enabled that communicate your choice to opt-out of Advertising cookies.

We may use the following third parties for Targeted Advertising purposes:

• Meta Platforms Inc., including but not limited to:
  • Facebook
  • Instagram
• AddThis

If you opt-out of Targeted Advertising, you may still see advertisements from us, but these ads are not based on our tracking of your internet browsing activity across third-party websites.

Sensitive Information

We do not collect, use, or disclose sensitive personal information as defined by applicable consumer privacy laws other than as permitted by law or with your consent (where required).

No Profiling

We do not use personal information to evaluate, analyze or predict personal aspects related to an individual’s economic situation, health, preferences, interests, reliability, behavior, location or movements, or performance at work, which is also known as profiling, in furtherance of decisions that produce legal or similarly significant effects solely through an automated process that do not require final review and decision by a human.

Email Communication

Please do not use email to communicate information to us that you consider confidential. Email is not a secure method of communication and is not encrypted. Accordingly, an email message potentially could be accessed and viewed by others without your knowledge and/or permission, while in transit to us.

Your Privacy Rights

Under certain state laws, you may have the following rights:

Right to Know: the right to request we disclose to you the following:

1. Whether we are processing personal information about you.
2. The categories of personal information we collected about you.
3. The categories of sources from which we collected the personal information.
4. The business or commercial purpose for collecting, sharing, and using personal information about you.
5. The categories of third parties to whom we disclosed personal information about you.
6. The specific pieces of personal information we collected about you.

Right to Correct:  the right to request that we correct inaccurate personal information that we maintain about you.

Right to Delete: the right to request that we delete personal information we, or an entity acting on our behalf, collected about you.

Right to Opt-out of the Sale or Sharing of Personal Information: We do not sell your personal information for valuable consideration. When we share your personal information for Targeted Advertising, you have the right to opt-out of such sharing.

We will not discriminate against any consumer who exercises any of their privacy rights found under this Notice by denying a good or service, charging a different price or providing a different level of quality or service.  However, we may charge a consumer a different price or rate or provide a different level or quality of goods or services to the consumer, if that difference is reasonably related to the value provided to the business by the consumer’s data. Also note that certain choices, such as disabling cookies, may prevent you from using certain features on our website.

How to Exercise Your Privacy Rights

You may exercise your privacy request rights by:
Calling: 1-800-280-9577

Completing the online form available at:  https://www.assurant.com/dataprotection/consumer-page

You must provide sufficient information that allows us to reasonably verify you are the person who is the subject of the rights request, or such person’s authorized representative.  We use a service provider to assist with identity verification and, as required or permitted by law, we may take steps to verify your identity prior to granting you access to information or acting on your request to exercise your rights. We may limit our response to your exercise of your rights as permitted under applicable law.

You may designate an authorized agent to request any of the above rights on your behalf.  You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf.  If an agent makes a request on your behalf, as permitted by law, we may require verification of the agent’s authorization to act on your behalf, require you to confirm you have authorized the agent to act on your behalf, or require you to verify your own identity.  This may include, but is not limited to, a notarized financial/general power of attorney, court order, or official proof of guardianship.

Upon receiving your request, we will confirm receipt within ten (10) business days and respond to a verifiable consumer request within the timeframe and in the format required by relevant law.

If we are unable to honor your request, we will provide you with a written explanation of the reason(s).  You have the right to contact us in writing if you wish to appeal our decision and we will provide you with a written response.

Request Metrics

Our record-keeping details as required under applicable privacy law are available here:  https://www.assurant.com/dataprotection/usa/ccpa-metrics

Changes to this Policy

We may update this Privacy Notice from time to time and suggest that you review it each time you access and use the Service. Please review changes carefully. If any changes are made to this Privacy Notice, we will revise the Last Updated Date that is indicated at the bottom of it.

Links to other Websites

This website may contain links to other websites that may have online information practices different from ours. We are not responsible for the privacy and security practices of those websites, and we encourage our visitors to learn about the privacy and security practices of those websites.

Children

We do not knowingly collect personal information from, or knowingly market products or services to, any person under the age of 16.  We do not disclose personal information of individuals we know to be under the age of 16 to third parties for Targeted Advertising. For more information about protecting your child’s privacy online, visit the Federal Trade Commission.

Protection of Personal Information

We use administrative, technical, and physical security measures to protect your personal information and take reasonable steps to securely destroy or permanently de-identify personal information when we no longer need it.  Despite these measures, we cannot guarantee the security of networks, servers, and databases over the Internet.  Therefore, although we work to safeguard your privacy, we cannot promise, and you should not expect, that personal information or communications you transmit via the Internet are guaranteed to remain secure.

Privacy Contact Information

We welcome your questions or comments regarding this Notice. Please write to us at Assurant Privacy Office, 260 Interstate North Circle SE, Atlanta, Georgia 30339, USA or send us an email at [email protected].

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact Our US-based third-party dispute resolution provider (free of charge) at https://feedback- form.truste.com/watchdog/request .

Last Updated:  23/11/22.